Shipping policy
Shipping Policy
Last updated: September 14, 2026
At Furrova, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains our processing times, delivery estimates, tracking, and what to expect after placing an order.
Order Processing
Orders are typically processed within 1–3 business days.
Processing time may be slightly longer during:
- holidays
- promotional periods
- high-volume sales
- product launches
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that processing time is separate from shipping time.
Shipping Times
Estimated delivery times may vary depending on your location, carrier, product availability, and shipping method.
Typical estimated delivery time:
United States: approximately 5–12 business days
Some items may arrive sooner or require additional transit time depending on the fulfillment location.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.
Shipping Costs
We currently offer:
Free shipping on orders over $49
For orders below the free shipping threshold, the applicable shipping fee will be shown at checkout before payment.
Shipping rates may vary depending on your order value, destination, and available shipping method.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking information to begin updating after receiving your shipping confirmation.
You can also use our Track Order page to check the latest status of your shipment.
Multiple Packages
In some cases, items from the same order may be shipped separately.
This may happen when products are stored or fulfilled from different locations.
If your order arrives in multiple packages, you will not be charged additional shipping fees beyond what was shown at checkout.
Address Changes
Please review your shipping address carefully before submitting your order.
If you notice an incorrect address, contact us as soon as possible at:
We will do our best to update the address before the order is processed. However, once an order has been shipped, we may not be able to make changes.
Furrova is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Delayed Orders
Occasionally, shipping carriers may experience delays.
If your tracking has not updated for several days, please allow additional time for the carrier to process the shipment.
If your order appears significantly delayed, contact us and we will help review the shipment status.
Lost Packages
If tracking shows no movement for an extended period or you believe your package may be lost, please contact us at:
We will review the tracking information and work with you to determine the appropriate next steps.
Packages Marked Delivered
If your tracking information shows the package as delivered but you cannot locate it, please:
- check around your property and delivery area
- ask household members or neighbors
- wait up to 24–48 hours, as carriers sometimes mark packages delivered before final delivery
- contact the shipping carrier directly
If the package still cannot be found, contact us and we will assist where possible.
International Shipping
If international shipping is available for your destination, delivery times may vary and may take longer than domestic shipments.
Customers may also be responsible for customs duties, taxes, import fees, or other charges imposed by their country.
These charges are not controlled by Furrova and are the responsibility of the customer unless otherwise stated at checkout.
Shipping Restrictions
Certain products may not be available for delivery to all regions.
If we are unable to ship an item to your location, we will contact you and issue an appropriate refund for the unavailable item.
Questions About Shipping
If you have any questions about your order or delivery, please contact us:
Email: support@furrova.shop
We’re happy to help.